Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
Where do you ship from?
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
How long will it take for my items to arrive?
It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
How long will it take to receive a tracking number?It will take usually between 2-5 business days.
Where can I place an order from?
You can place an order from any country, we ship Worldwide.
Is shipping really FREE?
Yes, shipping is Free Worldwide on most items.
Where is you company located?
Our company is located in switzerland; Supply warehouses in: USA; High-Quality vendor contacts in China
Which currency will I be charged in?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to email@example.com
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Risk free 30-day guarantee!
If you don't have a great experience for ANY reason, we will do WHATEVER it might take to make sure you are totally satisfied with your purchase.. Please send us an email at firstname.lastname@example.org
How do I return something?
We offer returns for product that are either defective or damaged during shipping. Our Returns Policy timeframe is 30 days from when an order arrives at your address.
Please feel free to contact us about returns at email@example.com
If you are unsatisfied with your order - please contact us and we will do our best to help you out!